FAQ's

WHO ARE TRAIL WILDERNESS?

Trail Wilderness was founded by two brothers, Alex and Max, who grew up loving the outdoors. Today, we have a team of over 100+ outdoor enthusiasts dedicated to helping you enjoy nature safely and affordably.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders are typically dispatched within 1–2 business days, and delivery usually takes 3–7 business days depending on your location.

CAN I TRACK MY ORDER?

Absolutely! Once your order is shipped, you’ll receive a tracking number to monitor your delivery.

ARE TRAIL WILDERNESS PRODUCTS ECO FRIENDLY?

We prioritise sustainability where possible, choosing responsibly sourced and environmentally friendly products to protect the outdoors we love.

HOW LONG DO YOUR PRODUCTS LAST FOR?

At Trail Wilderness, we take product quality seriously. Every item we offer is carefully selected, tested, and built to withstand real-world outdoor conditions. From rugged camping gear to essential adventure accessories, our products are designed to last trip after trip, ensuring reliability when you need it most. We prioritise durability without compromising on performance, so you can enjoy your outdoor adventures with confidence, knowing your gear is made to go the distance.

WHERE DOES THE COMPANY OPERATE FROM?

We are proudly an Australian-based company, operating from our headquarters in Brisbane, with warehouses conveniently located in Brisbane, Sydney, and Melbourne to ensure fast and reliable delivery across the country.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major forms of payment, including credit cards, PayPal etc.

IS DELIVERY FREE?

Yes! Delivery is completely FREE Australia-wide on all orders, so you can get your gear quickly and hassle-free no matter where you are.

HOW CAN I CONTACT TRAIL WILDERNESS?

You can reach us via email, or our contact form on the website. Our team is always happy to help!